Return Policy

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Shipping

This is the online store for Get cycling and all delivery destinations will be charged in South African Rand (ZAR).

Subject to stock availability and receipt of payment, orders will be processed within 1 working day and handed over to a courier company for a delivery door to door.

  • Orders received over the weekend or on a Public Holiday will be processed on the next working day.
  • Items which we have in stock will be shipped from our store in Hermanus via courier to arrive within 2-5 working days from receipt of payment.
  • We are unable to deliver to PO Boxes.
– CORRECT DELIVERY DETAILS

Please note that it is the customer’s responsibility to supply full and accurate delivery instructions including a contact number. Additional charges may be levied if an item is returned due to insufficient or inaccurate delivery details.

We endeavour to have all displayed items in stock at all times, however, due to circumstances beyond our control, there may be a delay in updating the stock levels on our website. Should an item you have ordered not be in stock, you will be contacted by our online team. Items which are not in stock may soon become available, however, if you do not wish to wait we will offer you your choice of another product or a full refund. If someone else at your delivery address has signed for your delivery we will not be held responsible should you then advise that you have not received the goods.

Returns

In the unlikely event that you are unhappy with your purchase, please read our returns policy below.
We have a 30-day return policy on unused goods subject to a 3% restocking fee.

To qualify:

  • You must have the original tax invoice
  • The goods must be in their original condition and packaging
  • The goods must not have been used
  • In this situation, we will repair/replace your goods or refund you in the same method in which you paid for them in the first place.
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